At Percy's Mama we choose to love the customer and treat each one like family, remembering we are all brothers and sisters in Christ. The customer comes first because without God's plan for you we wouldn't be here. We will do our very best to always resolve issues and complaints in a timely manner. Please keep in mind we are a small family business with limited employees and allow up to 48 hours for a response. No returns or refunds will be accepted for any reason. Only damaged or defective items will be offered a replacement or exchange. If for any reason you are dissatisfied with your purchase we will do everything in our power to resolve the issue with you. Thank you for your patience and understanding.